FREQUENTLY ASKED QUESTIONS
Yes! At ChristmasCandles.uk, we ensure that the product you receive matches the pictures displayed on our website. Each candle is carefully crafted and photographed to reflect its true appearance. While slight variations may occur due to lighting and handmade craftsmanship, we guarantee the same high quality, design, and attention to detail. Your satisfaction is our priority!
You can view your sales receipt in the confirmation email sent to you after placing an order on ChristmasCandles.uk. If you haven’t received it or need another copy, please check your spam folder or contact us at Info.christmascandles@gmail.com, and we’ll be happy to assist you.
If you need to return an item, please follow these steps:
- Check Eligibility: Ensure the item is unused, in its original packaging, and within our return period.
- Contact Us: Email us at info.christmascandles@gmail.com with your order details and reason for the return.
- Return Instructions: We will provide you with the return address and further instructions.
- Refund or Exchange: Once we receive and inspect the item, we will process your refund or exchange as per our policy.
For more details, please visit our Return or Refund Policy page on ChristmasCandles.uk
Yes! At ChristmasCandles.uk, we regularly restock our popular candles. If an item is marked as “out of stock,” it may become available again soon. You can subscribe to our newsletter or contact us at info.christmascandles@gmail.com to get updates on restocks.
We currently ship orders across the UK. During checkout, you can enter your shipping address to see available delivery options. If you have any special requests or need assistance, feel free to contact us at info.christmascandles@gmail.com.