Last updated: [22 September 2026]

Welcome to Christmas Candles (“we,” “us,” “our,” accessible at christmascandles.uk). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Christmas Candles 22 Dundasvale Court, Glasgow, Scotland, G4 0XE, United Kingdom Email: contact@christmascandles.uk

2. Information We Collect

Information you provide to us, such as when you create an account, place an order, or contact us:

  • Name, billing and shipping address, phone number, and email address
  • Payment information (processed securely by our payment providers we do not store full card details)
  • Order history and any comments, reviews, or messages you send us

Information collected automatically when you browse our site:

  • IP address, browser type and language, device type, and operating system
  • Pages viewed, time and date of visits, and referring/exit pages
  • Cookies and similar tracking technologies (see Section 5)

Information from other sources, including:

  • Updated delivery information from our couriers and shipping partners
  • Information from payment processors confirming successful transactions

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including passing your shipping details to our fulfilment and courier partners
  • Communicate with you about orders, delivery updates, customer service enquiries, and (where you’ve opted in) promotions
  • Improve our website, products, and customer experience
  • Detect and prevent fraud and protect the security of our services
  • Comply with our legal obligations

We do not use your information for automated decision-making that produces legal or similarly significant effects on you.

4. How We Share Your Information

We do not sell your personal information. We only share it with:

  • Fulfilment and logistics partners who prepare and ship your order
  • Payment processors (e.g. PayPal, Stripe, or similar) to complete your transaction
  • IT and hosting providers who help us run our website securely
  • Legal or regulatory authorities, where required by law or to protect our rights, property, or safety, or that of our customers

If our business is ever sold, merged, or transferred, your information may be transferred as part of that transaction, and it will remain protected under this policy or an equivalent one.

5. Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how our site is used. You can control or disable cookies through your browser settings, though some site features may not work correctly without them.

6. Data Security

We use reasonable technical and organisational measures including encryption during transmission and secure storage to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

7. Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child without parental consent, we will delete it promptly.

8. Your Rights

If you are located in the UK or EEA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements, e.g. order records)
  • Object to or restrict certain processing
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at contact@christmascandles.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: contact@christmascandles.uk Address: 22 Dundasvale Court, Glasgow, Scotland, G4 0XE, United Kingdom