Last updated: [22 September 2026]
Thank you for shopping with Christmas Candles. Please read this Shipping Policy to understand how, when, and where we deliver your order.
1. Order Processing Time
Once your order is placed, we typically process it within 1–3 business days before it’s handed to our courier. During peak seasonal periods (especially November–December), processing may take slightly longer — we’ll keep you informed if there’s any significant delay.
2. Where We Ship From
Our products are dispatched from our fulfilment partners’ warehouses, which may be located overseas. This allows us to offer a wider range of candles and seasonal decor at better prices, though it does mean delivery times are longer than a typical next-day local courier.
3. Estimated Delivery Times
Note: the estimates below are general placeholders based on standard international dropshipping timelines. If you can share your fulfilment partner’s exact transit-time table by destination, we’ll update this section with precise figures.
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 9–17 business days |
| Europe | 12–20 business days |
| Rest of world | 14–25 business days |
These estimates cover transit time after processing and exclude customs delays. Delivery times are not guaranteed and can vary due to customs checks, local courier capacity, weather, and public holidays.
4. Tracking Your Order
Once your order ships, we’ll email you a tracking number so you can follow its progress. Please allow a few days after dispatch for tracking information to update, as this can take time to register in the system.
5. Delays
Occasionally, delivery can take longer than the estimates above due to:
- Customs clearance in your country
- Public holidays or peak shopping periods
- Courier network delays
- Events beyond our control, such as severe weather, strikes, or other force majeure events
If your order hasn’t arrived within the estimated window, please contact us and we’ll look into it — see our Refund & Returns Policy for how delayed orders are handled.
6. Delivery Issues
If your tracking shows an issue such as an incorrect address, a failed delivery attempt, or an item being held at a local depot, please check with your local post office or courier first, as this is often the quickest way to resolve it. If you’re still having trouble, contact us and we’ll help.
7. Shipping Restrictions
Due to limited international courier coverage, we may be unable to ship to certain remote or restricted destinations. If this affects your order, we’ll let you know as soon as possible and offer a full refund for any order we’re unable to fulfil.
8. Contact Us
If you have any questions about shipping or an order in transit, reach out to us at:
Email: contact@christmascandles.uk Address: 22 Dundasvale Court, Glasgow, Scotland, G4 0XE, United Kingdom